Customer Feedback

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Distinguished Client:

As the Sales Manager of Anson, I want to thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We deeply appreciate your business and want to make sure we meet your expectations.

Sincerely,

ALVIN WONG
Sales Manager
CUSTOMER FEEDBACK QUESTIONNAIRE
1. How would you rate the Overall quality of Anson sales organization's service?

Poor
Fair
Good
Very Good
Excellent

2. How often do you typically use the product?

Once a year
Daily
Weekly
Once a month
Every 2-3 months
2-3 times a year less often
Do not use

3. How did your crane perform?

Miserably
Somewhat Satisfactory
Very Satisfactory
Delightfully

4. Based on your experience with [PRODUCT], how likely are you to buy [PRODUCT] again?

Definitely will
Probably will
Might or might not
Probably will not
Definitely will not

5. Based on your experience with [PRODUCT], would you recommend our product within your industry?

Definitely will
Probably will
Might or might not
Probably will not
Definitely will not

6. If there's any malfunction or problem of our product please describe it. (Please make it clear that how and when it happened and attach the pictures.)


7. What can we do for you to deal with the problem? Please describe your ideal solutions.

8. What do you think of the documentation we provided?(for example the appropriateness, quality, accuracy and usability of the documentation)

9. What did we do really well?

10. What can we do to be even better?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -


COMPANY

MANAGER_NAME

ADDRESS_1

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CITY STATE ZIP
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Harbour Crane
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